Senior Vice President of Customer Experience
Theresa brings experience from leading recognition programs at Fortune 500 organizations to her position as Senior Vice President of Customer Experience. As an influential pioneer in the field of employee recognition, she identifies challenges and integrates solutions into the strategic fabric of an organization, creating long-lasting impact and success.
Theresa is a dynamic business leader and a recognized expert in recognition. She led the development of the award-winning best-practice recognition program at Delta Air Lines. As Past President and Educational Board Chair for Recognition Professionals International, she led the development of a Certified Recognition Professional curriculum. Chances are, if you’ve spent any time learning how the best organizations recognize their employees, you’ve seen Theresa’s work in action.
She is a graduate of Indiana University Bloomington with a degree in Public Health Education. She has Senior Professional in Human Resources (SPHR), Certified Compensation Professional (CCP) and Certified Recognition Professional (CRP) designations. She uses all of that experience to translate business needs into tangible action plans, build organizational consensus, and execute goals on point, time and budget.